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COP Master Class Course Syllabus
DAY 1
Outsourcing as a Management Practice
A working definition of outsourcing. Business drivers and anticipated benefits. The offshore advantage.
The Executive Mindset
How C-level execs view outsourcing. Setting policy and practices. Designing and deploying a management system that supports outsourcing. Role of the outsourcing professional.
Managing Outsourcing as a Business Process
A 5-stage approach to outsourcing. Stage gates, decision makers, and process timelines. Overcoming internal resistance to change. Mapping the organization and its opportunities.
Making the Strategic Decisions
Outsourcing for competitive advantage. Developing the optimal decision matrix. Scoping and prioritizing opportunities. A comprehensive framework for risk analysis. Identifying regulatory impacts.
DAY 2
Creating and Leading Project Teams
Picking the right team for each stage of the outsourcing process. Assembling and leading the team.
Opportunity Assessment
Critical business measures of success. Baselining current performance and costs. Assessing maturity of the provider marketplace. Scorecarding desired outcomes. Assessing organizational readiness.
Bringing Customers and Providers Together
Identifying and pre-qualifying potential providers. Developing a request for proposals (RFP). Collaborative approaches to solution development.
Selecting Outsourcing Service Providers
The competencies, capabilities, and relationship dynamics approach. Managing the selection process. Building consensus around a scoring system.
DAY 3
A Financial Model for Value Capture
Capturing the total financial picture. Forecasting future volumes, costs, and benefits. Projecting planning, transition, and oversight costs. Getting to the optimal pricing model and price-point.
The Ins and Outs of Outsourcing Contracts
Structuring the outsourcing contract. Setting the terms of the agreement. Documenting the scope of services, standards of performance, and how they’re measured. Building in change management.
Value-Based Negotiating
Keeping the interests of all parties in focus. Managing an effective negotiating process. How to negotiate the best deal without wrecking the relationship.
Empowering People through Outsourcing
Making the case for change. Developing an end-to-end employee transition program. Assessing and managing community and press reactions.
DAY 4
Transitioning for Long-Term Success
Developing an effective transition plan. Keeping everyone on track while ramping up. Operationalizing the management structure. Dealing with the unexpected.
Governance: Making Outsourcing Relationships Work
Designing organizational links up, down, and across the business. The role of the project management office. Making interdependent planning a reality. Measuring progress, moving forward. The critical link from governance back to strategy.
All of the course content is based on the Outsourcing Professional Body of Knowledge (OPBOK) and Outsourcing Professional Standards, developed by the International Association of Outsourcing Professionals (IAOP) and the Outsourcing Standards Board.
Faculty varies by class offering and includes:
Darren M. Dasburg, P.E., MBA, Managing Partner, Cinteger LLC, and former senior executive with extensive outsourcing experience across multiple industries.
Guest Lecturers from some of the world’s most successful customer and advisory firms, such as, American Express, Bell Canada, Booz Allen Hamilton, CBRE, Kirkland & Ellis, neoIT, PA Consulting, PwC and Procter & Gamble present their real-world experiences.
Please note that the course fee includes all course materials, classroom and small group sessions, breakfast, lunch and scheduled dinners. It does not include room charges, travel and other personal expenses.
Questions? Email Kim Maneeley, the Director of Professional Development or call 845.452.0600 ext. 104.
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