Moving the Lead Through the Sales Process Considering the organizational commitment and change required, you can understand why buyers must have a clear sense of business value before they make a decision. This requires a systematic approach for selling to executives and demonstrating how your outsourcing services create value.

Making the Economic Case for Relationship Management Programs Most outsourcing service providers are faced with a fierce competitive environment. From an economic perspective, the ability to succeed hinges on at least three factors: the ability to close new business, to acquire incremental business, and to minimize attrition. The combined impact of these relationship management efforts could reasonably improve profitability by 1 to 2 percent.

The Power-Link Between Innovation and the Globalization of Talent

Maximizing the Value of Supplier Relationships

Managing a Talent Pool Spoilt for Choice - Attracting, Growing and Retaining Staff in China

IT Security and IP Protection

An Appropriate Training System - A Prerequisite for China's Profession Process of Outsourcing Services

The Transition Challenge - Managing the Successful Transition to Outsourced Services

Applying Regression Analysis to Measure Attrition Rate